COVID -19: Accelerating Digital Transformation

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COVID -19: Accelerating Digital Transformation

The COVID-19 pandemic is causing an acceleration in the way organisations work and conduct business in a bid for survival and relevance. Now, organisations are working to adapt to a “new normal,” often rapidly shifting direction to accommodate employees remote working arrangements whilst ensuring customer demands are delivered satisfactorily to set standards. While the agile response is paramount, there’s also risk of wasteful spending or loss of sales due to gaps in productivity, poor process optimization, or subpar customer experiences.

The investments organizations make in digital transformation can help reduce cost today, while providing a framework for speed, efficiency and organisational change to remain ahead of the curve during these uncertain times and into the future.

While digital transformation was happening before, COVID-19 will further accelerate the pace of change and the speed of transformation is going to force those lagging behind to the sidelines as greater concentration of intelligent data driven digital leaders emerges.

Digital Transformation Maturity Assessment

To begin or accelerate a transformation journey, companies must first know where they stand. A Digital Transformation Maturity Assessment benchmarks performance against three categories: Value Creation, Operating Model, and Operating Systems.

Digital Transformation Maturity Assessment benchmarks allow for organizations to:

  • Better compare where they stand relative to competitors
  • Identify potential competitive advantages
  • Prioritise transformation efforts to maximize investment and cost efficiency


A rapid assessment approach is aimed to accelerate implementation initiatives within a matter of days or weeks depending on scope and specific organisation needs.

Analysis begins with a baseline overview of current business operations, key performance indicators and on-site observation to establish hypotheses to best serve needs. Deep analysis of factors like risk, dependencies, business impact, timing and outcomes play an important role in providing appropriate recommendations and a clear path to kick-off.

Strategic Optimisation in IT Development and Operations

Optimizing operations and IT processes help businesses reduce development costs, increase transparency and accelerate time-to-market for maximum value and more immediate returns.

An operational transformation revolves around four areas:

  • Process Optimisation
  • Resource Management – focus on project prioritisation based on business value
  • Infrastructure Improvements
  • Operating Model Optimisation

Efficiency at the Enterprise Level

Digital transformation can also be accelerated via cost optimisation achieved with a holistic assessment of enterprise-level operations like services, sales & marketing and indirect spend revealing areas suitable for significant reengineering.

Enterprise transformation involves:

  • AI driven Automation
  • Processes Re-engineering
  • Demand Management

Benefits of a Digital Transformation Maturity Assessment

  • Digital Transformation Maturity Assessment gives organizations a better understanding of transformation efforts
  • Rapid assessment can identify areas to increase efficiencies, prioritize initiatives and reduce spend
  • Smart prioritisation ensures immediate impact to address COVID-19 conditions, while preparing for the long-term.


At ENSL, we have identified a sweet spot approach to Digital Transformation which provides rapid and sustained benefits to the organisation while effectively allocating resources and minimizing avoidable expense

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